Join Dr. Nancy Love for a new kind of workplace mediation program.  The PULSE program is now offered as a blended learning experience.  The mediation concepts portion of the program provided through a self-paced on line interactive platform consists of eight modules.  Each module has video, text and power point aimed at providing attitudes, skills and knowledge necessary to become a workplace mediator.  You can sign in at your convenience and work through the program at your own pace. At the end of each module you submit answers to questions and comments.  When one module is complete you gain access to the next one. The eight modules represent 16 hours of classroom instruction.  Once completed you are eligible to  attend a three day practice program in St Albert November 14, 15 16, 2013 to complete the forty hour certificate in workplace mediation.

This week I have learned many lessons at my computer.  Nothing has been simple.  Each time I try to accomplish something some electronic process escapes me and I do not accomplish what I set out to do.  I had a list on Monday and that list had NOTHING checked off.  Each thing had to be redone and sometimes twice.  For example… I recorded a video on my iPad for the upcoming on-line offering of the PULSE Concepts course.  It looked great and although it was a little long, I was pleased with the results.  It was too long to post on You tube and too long to send by email so on Tuesday I finally realized that I could plug my iPad into my computer and move the file that way.  YAY… except when it converted to Quick Time it showed up side down.  That is the kind of week I have had.

I kind of feel upside down.  Maybe there is a lesson in that.  8 hours of time change can mess with your mind and your body.  Sleep patterns off and likely reasoning off kilter as well.  Little success until today when things finally began to fall into place. I made mistakes on my banking system and on my email.  I screwed up three of the four projects I am working on and the other one I made no progress on because it is still sitting in the bag by the door. I couldn’t figure out how to get the pictures from the camera smart card to the shared folder I created to share with friends.  I couldn’t figure out how to send American money to someone who paid for our tours in Rome.  I couldn’t get a parcel delivered from FedEx because when they came while I was a way they couldn’t find the office.  The email ad etc for one of my books STILL had the same mistake it had before I left on holidays. And working with a new on-line platform means reformatting everything for a course that starts on-line NEXT WEEK.  YIKES

Confusion reigns.  New operating systems and re-installs etc took up a great deal of time.  No internet access for a stretch on Monday just added to the urgency on Tuesday.  SO… I did manage to submit a proposal and begin to work on a review contract and move the novel forward a little.  What I did learn is I like working out of the office here in St Albert.  There is a nice rhythm life here.  I can hide in my office and work all day through the frustrations and then spend time with family and friends in the evenings.  With the apartment just one block away it is super convenient. And I seem to have time for all three pieces of my theme for the year, Focus, Finances and Fitness.  With my trusty bike I can hit the trails along the river or just walk over to see mum and dad.

Already Monte Carlo and Rome seem far away in space and in time even though it was one short week ago that I was there.

Random thoughts about what to accomplish this winter are filling my head.  How do I get more people to read my blog, take the concepts course, sign up for coaching???  it’s going to be a great fall and winter and I am going to learn even more about computers AND how to calm myself when things don’t go right, how to retrace and find the error and how to forgive myself for all the inattentive, bumbling that I have been involved with this week.

Cheers.. Did you see the premier of BIG BANG THEORY??

BTW – If you would like to try the online Concepts course with me just email me and I will send the details.

Sitting on the back of deck five. Watching the sun come up and Positano disappear as we cruise to Sorrento. The sky is crimson on the Amalfi coast. It has been an exciting cruise until now. We have tonight and tomorrow night left to enjoy the carefree service and the great weather and views of Italy.
I’m going to tour Pompeii today. For years I taught about it in social studies classes and today I get to see the village that was suddenly entombed in ash from the erupting Mount Vesuvius. It is sobering when you consider the forces of nature and how quickly things can change. Calgary and are especially sensitive to that these days.
Italy is living history. I love being here. The boat gives time for reflection and I have learned or relearned more about myself as we sail the Mediterranean in the lap if luxury. Watching the people aboard and learning their stories has been fun.
Tomorrow the island of Capri.

If you are familiar with PULSE conversations you know that they provide you with tools to move people from the RED Zone of retaliation and anger to the GREEN Zone of connection and collaboration. I have often written about it when I talk to mediators and negotiators because in those circumstances people enter the conversation ready for a fight, in the Red Zone.

Recently I was working with a coaching client on his approach to an up coming difficult conversation. What I realized that we were doing together was creating a strategy for STAYING in the GREEN zone from the beginning. So we talked about how to avoid triggers and word choices that would make it impossible for the other person to take offense and move to red. It was an enlightening exercise for both of us.

We took turns playing the roles. I read to him what he had prepared and he could hear immediately what words might trigger an unfavourable reaction. Then we talked about remaining curious rather than accusatory, asking questions rather than giving opinions, listening for tense orientation and matching it for best opportunity to connect, matching and mismatching to move them to the purpose of the meeting, being clear about that purpose from the beginning and in fact following closely the PULSE structure to insure a positive outcome.

This is a very different purpose for the PULSE frame and associated skills but a very useful one for anyone in leadership who needs to deliver news in a way that won’t incite riots. How do you work with someone to have them come to understand some hard to hear news without triggering emotional responses that can negatively impact the working relationship? There are deliberate steps to follow and effective tools at your disposal. GHOST, POWER and HEART to name 15…..

I am hosting 40 hour PULSE Course in October and November. The first 16 hours are on line at your leisure, at your own computer with me providing feedback as you finis the modules. You receive a link and a password the first week in October. Then November 14, 15, 16 I have room for three more people to work with me on the practice part of the program in St Albert at the office. If you are interested or would like to recommend the program to someone else, let me know.

I am leaving for Europe today. I will blog when I can. Europe always inspires me. France and Italy this time. Au revoir ….

I have been writing the BEACHs book for three years now. Somehow over that time pieces of it have ended up in different location. Today I think I have pulled it all back together and can begin to work again on this ambitious and potentially important book. You may recall it is about sociology in the workplace and uses the enneagram as a basis for a sociological construct to understand and predict how people react to each other in the workplace.

I am excited about the book and the myriad ideas in my head. I am realizing again how much perseverance and patience it takes to put a book together. I have the time and the energy but it is the where to start again that stops me in my tracks and convinces me to go do something else for a while. Patience was never one of my virtues. I have always preferred immediate gratification. Patience is something I have had to learn.

I have had many opportunities to learn the effects of NOT waiting and I have had many lessons on the payoff for patience. When I find myself becoming impatient with myself I have to force myself to slow down and think. Moving toward the project slowly and methodically so as not to scare it away is the best approach I find. I can always find distractions and excuses but if I set up a step by step approach and put time aside in my calendar to write I can make progress.

What is progress? For me right now it is getting everything in the same place and taking one small step on a long journey to completion. Writers block for me is just the unwillingness to sit in the chaos and figure it all out. It is a detour on the journey, one I have become too comfortable with and have learned to enjoy. NOT GOOD.

Back to work. Thanks for listening

I love listening to old songs.  It is so easy to see where my values came from when I listen to the songs I grew up with.  The  other day I heard this line … ”you know I need relating not solitude”.  I feel that way.  I spend a lot of time alone. Writers do … especially when they are writing two books like I am supposed to be doing right now.  Too much alone time makes you protective of that time.  I get to a point where I resent intrusion and even feeling hungry is annoying because I have to stop and find something to eat to meet those interrupting physical needs.  That, of course, is the extreme flow situation which unfortunately is rare theses days.  I am easily distracted and fulfilled by people in my life right now and that is all good.  I need relating not solitude these days.

The cool thing is that it is a balance.  For me the need to relate and the need to be solitary come in waves.  I ride the wave of relating until it hits the shore line and then I swim out and catch the wave of solitude and ride it in until …. you get it.  The seasons and the tides change and the length and strength of the waves change as well as the direction and the shoreline you are likely to hit.  Some waves crash on rocky shores and others lap on to a warm sunny beach.

What kind of waves fill your life?  Where are you now?  What wave are you riding.  Remember you choose the next wave to ride.  Be purposeful and deliberate and wait for the one you want.

and the living is easy… as the song goes.  I am having a great 60th summer.  I have spent most of it with family or old friends and that has been a gift.  It is easy to be with people you know and who know you.  I have spent a lot of time over the past years working with people I may never see again.  The short encounters in training sessions, the years as a teacher… people come and go.  I do feel fortunate that in my life there have always been the connectors.  These are the people who knew you from the beginning or since junior high or since your first marriage.  They have watched your career and your relationships and know who you are at the core of it.  They share your values and your history and that is so important … to have someone in your life who does.

Know yourself, Know others and Know your stuff … that used to be Carol’s and my mantra when we were teaching leadership.  Knowing yourself through others is an important part of that.  I have been reminded this summer of the pieces of me that have not changed, that have continued  … the good pieces of character that I hardly notice … as people tell stories from the past and create memories for the future with me I am struck by what they remember and how they remember it. I believe it has helped me understand again who I really am.

I also have been very conscious of what my view of others is and how it can be influenced by the opinion of others.  Maybe by no accident I was reading Jane Austin this summer.  “Persuasion” is a book about that … about how what you learn from others influences your opinions and your actions toward a person.  It’s a great read if you are in the mood for self-reflection.

It has been a summer of observation and reflection, a time for change and new beginnings.  Warm summer breezes, beaches on both coasts, my wonderful Rockies and people I love and that love me … what more could a girl as for….

How has your summer been? I hope that you have connectors in your life and that you get to see them as often as possible to keep you grounded and reassured. Nothing does that for you  like spending time with people who share your values and your history. Love and laughter, the perfect recipe for living easy.

Last week I was in Nova Scotia at the Shoreclub.  There were people there who I had not seen or even spoken to in more than 42 years.  One old friend recognized me right away when someone said “Do you know who this is?”  “Nancy Love.  What are you doing here?  I thought you moved away?”

So when you have five maybe ten minutes to fill someone in it is interesting what you choose to share.  In 40 years I have earned three degrees and been married three times.  I have worked as a teacher for 20 years and spent 8 of those as a school administrator.  I have also been a mediator and trainer for 15 years in large government organizations in the US and in Canada.  I have travelled to London, Paris, Berlin, Frankfurt, Barcelona, Rome, Venice, Florence, Istanbul, Amman, Dubai, San Francisco, San Diego, Los Angelos, Kansas City, Chicago, New York, Honolulu, Washington DC, Charlotte Amelia in the Virgin Islands all more than once.  I have cruised the Mediterranean and the Carribean many times and have crossed the Atlantic.  I have homes in three cities and one mountain retreat.  I have written and published a number of books and have had some great opportunities to meet exciting people all around the world and here in Canada.  I have been a candidate for federal politics and a town councilor.   So what I talked about was my wonderful grandchildren and their mothers … my two beautiful daughters.  I talked about my parents who are still in love after all of these years.

How would you describe your last 40 years?

There is a book that I used by Julia Cameron as a guide to doing journaling when I first started journaling  in 1991.  it was called Finding Water and it was really based on her struggles to become a writer. In someways I related to her but her story was very different than mine so I just kind of filtered out the parts that didn’t apply and gained enormously from the parts that did.

After the last few days I’m wondering if water finds us.

So much is written about and known about water.  It has been studied and revered in poetry as the very essence of life.  We have had a very stark lesson on the destructive nature of water and on how quickly tides and water levels change.  Cougar Creek in Canmore is bone dry today.  A week ago it was a 100 meter wide raging torrent of destruction.

We are mostly water.  We are effected by the pull of the moon and the rotation of the earth. We ebb and flow through life.  We have floods and droughts.  We deal with high water and low tide in our daily lives.  There are lessons for us in this flood, the destruction that necessitates a new beginning and prevent measures for the next round of high water.

Life is good. Whether it is wet or dry, we notice and adjust looking for the right balance of  H2O in our lives and bodies. Not enough is bad.  Too much is also bad. Find your balance in the life giving water, the positive chi and remain in awe of the potential of water to turn on you and destroy allowing regrowth and renewal in waves. Harness its power when you find water.

 

Amazing the power of water over the other elements.  I am so lucky to have had somewhere else to go when the lights went out.  The time here in Canmore has been enlightening in many ways.  Yesterday we took a ride in to Banff.  Really …it is difficult to know that anything had happened.  The streets were full of tourists.  The bridge at Carrot Creek has been repaired and although there is evidence of fast, high water, there are very few signs that it is still there.  The Bow Falls were ferocious but the water had receded form the high water marks on the banks.  I was concerned that the yellow caution tape was being ignored and when I saw someone inflating a boat of some kind,  I wondered how smart that would be.  I almost used a Nenshi noun. I think we still need to give mother nature and the rivers lots of room.

Here in Canmore I have lots of books on Feng Shui.  Reading about the elements and how they work together and how they can destroy each other is fascinating.  Now I find myself trying to understand how the chi became so strong and so destructive in the rivers and creeks.  Everything is chi – energy. The killing chi was activated by the circumstances and changed the paths of the waters so that they can meander rather than flow directly and can slow down the fierce, fast energy that was flowing previously.  Fast water is too much chi or Yang energy.  Slow stagnate water is too little and represents Yin or dark energy. the Yin energy needs to be balanced with Yang energy or the stagnating water can kill too.

Balance the energy. Yin and Yang work together to create constructive energy in the right measure to create rather than destroy although both are needed.  Someone at Calgary City Hall should consult a Feng Shui master and figure out what needs to happen to protect it the next time.