The POWER of listening is everything. Listen to, listen for, listen with, listen on behalf of and Stay Curious! Give evidence of your listening. Model patience. Notice and name emotion and shift to the positive by defining what is missing. Read more about this in Chapter 5 of The Risk You Should Take. Click this link to purchase https://www.amazon.ca/dp/B0G5XPCM58?ref_=cm_sw_r_ffobk_cp_ud_dp_1VQRKNTFZ01SW5NDTDA5_3&bestFormat=true