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I had the opportunity to pick up a book called Changing Behaviour.  It is written by a nurse educator and has some powerful thoughts and images about how to immediately transform relationships.  It is more like a work book than a text book on communication tools.  It has some ideas that are interesting especially when applied to coaching.

Nothing says a need for coaching skills like a life and death situation where behaviours must change or the alternative is death.  Even so many people, as the book points out, with rather die than switch their behaviour patterns.  The book goes back to the old Pain and Pleasure formula that are powerful motivators and reviews the wisdom of the theories that grew out of the 1980’s shift in consciousness, attributed in the book to “Lifestyles of the Rich and Famous”.  The TV show worked to create a whole nation of people who now knew what they didn’t have which caused pain.  Gone were the happy days.  Since that time Americans have worked harder and faster to win that prize of joining the moneyed people in their midst.

As a result, disease related to stress is up and Americans are working themselves toward heart attacks, cancer, obesity and many other life threatening conditions.  Changing behaviour takes it back to the relationship and provides researched evidence of how having good relationships trumps even being rich.

For me the most important part of the book was the list of factors that contribute to the potential for change. Three that stood out … intention, skills and abilities and anticipated outcomes.  The author presents a set of Behavioural Engagement skills and an attitude she calls Pure Presence that closely resemble the PULSE Frame and the associated skills of Gentle, Honest, Open, Specific Talk, affirming that PULSE is a discovery of how good conversations occur.  “Changing Behaviour” provides the evidence from research for promoting collaborative conversation for coaching and facilitating especially in health care but also in our daily lives.

Travelling is always invigorating to me even when the getting ready for it is a little rushed and the preparations take more time than you had planned. Isn’t that they way life is too? We prepare and prepare and plan and plan and then we blink and the whole thing is over.

Spring has sprung … There is a silly little poem my dad would always recite in the spring that is running through my head… “The bird is on the wing I heard… but that’s absurd… the wing is on the bird”.  That poem intrigued me and it was that kind of play on words that has always caught my interest.  It is especially interesting when both  phrases are right in their own way.

I was writing something the other day at my new job with Parks Canada and my colleagues read the sentence with the word “work” as a verb and corrected my adjective by adding LY to make it an adverb.  I read it again.  I had intended “work ” as a noun but it could have been either.  Language is so intriguing sometime…  simple and complex.

So I am working (verb) for Parks Canada at the Western and Northern Service Centre in Calgary.  I am an Informal Conflict Management Advisor.  It is a demanding job and will likely become more so as people who need conflict coaching and training and mediation find out that I am there.  This first few weeks have been taken up with settling in and become known to the organization as well as getting to know it.

So far I love it.  The people are great and the work is exciting.  Because I am in a term position, replacing someone on leave for one year I don’t  have the luxury of time to get up to speed. I have had to hit the ground running… 8 hours a day…5 days a week.  This is new and exciting to me, the entrepreneur who has had control of her time for the last 14 years. I plan to enjoy the ride.

My word for the day is vision. Mine is still blurry. Louise Hay would say that there is something I don’t want to see. That is probably true. My eye seems to be recovering very slowly. There is still a significant amount of discomfort and pain so something about my future looks painful to me. Or something about my present is painful to look at. I guess that’s what I need figure out. Once I have my vision for my future clear, I know my vision will respond accordingly. Don’t you love inner work?

The chances of getting what we want increase as we get clearer about what it is we want. That is the fundamental power behind goal setting. People are doing something in the only time that they have … the present. Is it the past or the future that fuels their present. It is one or the other but not both. If the past is the focus than change is the objective. If it is the future then it is transformation, fueled by invention and innovation they are seeking. Ignoring the differences between change and transformation can complicate achieving the goals we set for ourselves and the goals that our clients set for themselves. Let’s talk about the different time zones and how to interpret them in goal setting.

I had a great conversation this morning with Coleen. She and I are reinventing PULSE with a new business plan and a refreshed focus on on-line learning. Using PULSE as a business plan structure makes it really simple to address even very complex information. First we Prepare for the plan by restating the purpose, the process and the protocol. Then we Uncover the history of PULSE. We identify the thousands of clients we have had over the past 10 years and the hundreds of programs we have developed and delivered. We look at the philosophy, the mission, vision and purpose which have remained consistently focused on Conversations for Change. Then we Learn the criteria that PULSE has for a better future, what’s important to us. Then we search possibilities for that future based on the identified criteria and then explain a plan of action for the renewed and refreshed PULSE Institute.

I am excited to be focused on planning again. I am excited by the possibilities. In 2007 pulse was looking forward to great things but somehow they didn’t happen as planned. The world slowed down and so did we. Now it looks like the world has caught up and it might be the right time to move pulse ahead in a big way. We have downsized and regrouped and now we restructure and repurpose and move again.

I’m writing a short note about vulnerability today.  Three weeks ago I received an eye injury at a spa.  The doctor said that 80 % of my conrea was damaged.  My eye is still patched.  i can’t drive and only yesterday was told I could use the computer fora couple of hours a day.  I have been at home usually flat on my back with my eyes closed while the healing takes place. I am vulnerable.  I was vulnerable when I went to the spa and had only one inkling that things were not quite right between members of the staff.  I remember thinking..” These peole could use some coaching.  They seemed happy with each other but procedures were changing and they all seemed just a little angry or frustrated about it.  The person who was going to do my treatment was talking to the one who had treated me before and suddenly there was a change in who I was assigned too.  I wondered if it was a commission thing.  Any was Number 1 still but the eye covers in and then left.  Immediately felt that the left one was uncomfortable but not ever having had the experience before I could only say…”It doesn’t’ feel right”

There were lots of things that could have happened to make the outcome different.  many things I could have done and said and some that they could have done or said.  Because it was my first time ( and my last) was at a disadvantage.

Any way … the blog is not about that.  It is about vulnerability.  More precisely about how we accept hte responsibility for a vulnerable other.  That is what has fascinated me as I convalesce .  I have been rather helpless.  It is not a role I enjoy.  I have had to depend on other people to meet my needs and have had to find ways to adequately make t6hose needs known.  I make assumptions about how to do things and so do they.

How can we anticipate the needs of the vulnerable?  How can we honour them while waiting on them?

How do different BEACHs arise when we are most vulnerable and when we are faced with giving or taking care of some else who is vulnerable?  What is the difference between care giving and care taking?  Which do you do?

So. I spent the weekend in Atlantic City New Jersey. We visited some friends we meet in the fall on a cruise and attended a rodeo. It was interesting. It was my first visit to the city where Monopoly started. The Boardwalk is amazing. We rode a chariot pushed by a guy along for quite aways. It was wet and cold and a little run down but the potential for warm summer days and prosperous economy are there. The North Atlantic is fierce in the winter. It pounded that jersey shore yesterday. Today was a little brighter and I could almost imagine Stephanie Plum playing the sleuth in the backyard and alleys in the older parts of town. The hotels and casinos are grand but this is NOT Vegas. It has it’s own unique character like all of us. Thanks for the memories Atlantic City.

Did you know that we have a Group on linked in??? Neither did I!! I started a discussion on there this morning. I hope you will go and join the group because I was able to create a poll there to see how members use the PULSE Frame. Mediation, Negotiation, Coaching, Planning and other. I am interested on how people use the Frame.

I have been using it more and more as a way to organize my coaching conversations. I also use it to consult on conflict situations for leaders in organizations. It is a great way to get at the past present and future of the situation in a short conversations. I use the guiding questions. I set out the “How” of the conversation, time and protocol then uncover “What is this about?” and I don’t leave the past until I am really clear what we are talking about. Then the question becomes “Why is this important? or What about this is important?” as we learn the BEACHs together. Once the criteria are clear then we start considering options with the question “What could you do?” and then to explain as we set out commitments using “What will you do?”

The other thing that is important in PULSE conversations is the stance. We approach people differently. We hold them capable. David Richo identifies five ‘A’ s for adult relationships. Attention, Acceptance, Appreciation, Affection and Allowing. As I read his book I realize that those elements also need to be the underpinning of the PULSE conversation. As practitioners or DELTAs (Detached, Emotionally mature, Loyalty, Trust, Attend) we are invited to become Detached ( not disinterested ). We Allow people to bring their reality without judgement. We are invited to be Emotionally mature… which means we can give Affection without taking sides … we care. Loyal to the process and confident in the ability of the participants to come to a satisfactory conclusion. We Appreciate the skills they bring with them to do just that. Trust that people are doing the best with what they know speaks to Accepting them where they are. And Attend to everything speaks to the Attention that Richo talks about. All of these are important for building relationship and creating the neural link that allows participants to trust the DELTA and the process and to learn to trust each other.

I love it when things seem to fit. Thank you David Richo and Lois for sharing her book with me. Look for “How to be An Adult in Relationship.”

I am reading “”Organize your MIND Organize Your LIFE:  Train your brain to get more done in less time.” It is a great read especially for we ‘overachievers’ …. Paul Hammerness, MD and Margaret Moore (Coach Meg) offer a compelling approach to the distractions in our lives.  They describe frenzy as a combination of anxiety, sadness and anger.  They provide insight as to how to calm the mind not just the calendar. “Rules of Order” are outlined … rules that can tame the frenzy, sustain attention; apply the brakes when necessary, mold information, shift mindsets and connect the dots so that we can all stay on top of the fast-changing world that we live in.  The book also provides a list of the Top Ten Organizational Complaints with Solutions.  I recommend it for coaches to use to de-clutter their own brains and to give to clients as another tool for a more productive life.

The book reminds us that examining our life, what we have and what we do not need is important.  De-cluttering is on going.  I thought that a spring cleaning was something that was only necessary once a year and every year at this time I am reminded that new growth begins and flourishes when there is room for it to grow.  De-cluttering your life is an interesting concept and an even more interesting exercise.  What people, places and things are no longer serving me and my purposes in life???  How and when can I recycle them???

And which people do you wish you could hold onto a little longer.  Michael Woodbridge, a faithful student, died suddenly in December and I only found out a little while ago.  Michael was a conservationist, someone who revered the planet and lived his beliefs.  I miss knowing that he is there encouraging me from afar.  Maybe he still is….  Thank you, Michael.

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