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May 8, 2014
May 4, 2014
This is my 301st post. It is hard to believe that I have been finding things to share with you over the years and it has added up to this. A lot has happened since I began in May of 2008. Six years of seasons and changes have brought PULSE back to where it was then. PULSE is finding water and moving to form new rivers and streams of interest and income. I am enjoying the monthly webinars and working with new clients and I am hopeful and grateful at the same time.
And as for me, I have changed too. Older can be wiser. It can also be more experienced. Sometimes I do feel that I am repeating lessons from the past. Life is like that. If you don’t learn the lesson then you get to have the experience again. For some reason we don’t see it coming. The route is familiar so we continue until … bang … there it is the same old road block we hit once before. If we are lucky we find the way around over or under, around or through this road block with resignation that the journey is ours to travel and no road block can stop us.
I recently read The Alchemist by Paulo Coelho. It is a fable about a boy who finds his treasure where his journey began. the twists and turns are great and the lessons are clear. Many journeys have detours and we sometimes get lost and go in circles but in the end you have to follow your heart, listen to your heart and find your way to your personal treasure… to complete your own personal legend. Everything and every one has their own. Finding it requires listening … with both ears.
Part of my legend is to write. I love it. It feeds my soul. I am so happy to be able to continue to write my way to my personal treasure and circle back as the boy in the book did to where I began to write again and again until I get it WRITE.
Join me tomorrow at 10 MST for a free 40 minute webinar broadcast on the GHOST protocol. Here is the link http://pulseinstitute.adobeconnect.com/ghost/
Learn a simple five piece puzzle for getting conversations right.
April 21, 2014
I have been writing the BEACHs book for three years now. Somehow over that time pieces of it have ended up in different location. Today I think I have pulled it all back together and can begin to work again on this ambitious and potentially important book. You may recall it is about sociology in the workplace and uses the enneagram as a basis for a sociological construct to understand and predict how people react to each other in the workplace.
I am excited about the book and the myriad ideas in my head. I am realizing again how much perseverance and patience it takes to put a book together. I have the time and the energy but it is the where to start again that stops me in my tracks and convinces me to go do something else for a while. Patience was never one of my virtues. I have always preferred immediate gratification. Patience is something I have had to learn.
I have had many opportunities to learn the effects of NOT waiting and I have had many lessons on the payoff for patience. When I find myself becoming impatient with myself I have to force myself to slow down and think. Moving toward the project, slowly and methodically, so as not to scare it away, is the best approach I find. I can always find distractions and excuses but if I set up a step by step approach and put time aside in my calendar to write I can make progress.
What is progress? For me right now it is getting everything in the same place and taking one small step on a long journey to completion. Writers block for me is just the unwillingness to sit in the chaos and figure it all out. It is a detour on the journey, one I have become too comfortable with and have learned to enjoy. NOT GOOD.
Back to work. Thanks for listening
April 15, 2014
One of my favourite t-shirts has this saying on it… Love with no regrets. I am wearing it today as a label. That is who I am…. Love, Nancy Love … with no regrets. I need to wear it from time to time to keep in touch with that part of me that lives in the here and now.
Regrets like worry are a waste of time. That was then. This is now. Let it go.
I remember wearing this shirt in Hawaii and having a half a dozen people read it and give me a smile or a high-five or a “Nice t-shirt!” It is a good sentiment. I am not sure that everyone attaches the same meaning to it as I do. For me means that I don’t want to have regrets at the end of the day or week or month or year or at the end of my days. I want to be able to look myself in the eye and say I did what I came to do.
I have loved deeply. I have contributed two wonderful daughters to the world. I have made a change and a difference in many people’s lives for the good with PULSE. That’s cool. And I get to continue doing that. How lucky am I?
Sometimes I get down on myself for not producing … not finishing the books that I am writing and not completing things. There is so much in my head that there seems to be wrestling match going on to see what will get out first. Setting priorities and schedules and sticking to them is a great plan. Sometimes a plan is just something to base change on.
What I need right now is forgiveness … not regret. ” Okay, Dr. Love. You are behind on your promises. What are you going to do now to make those right?” I have to be gentle and honest with myself today and work my way through the pile so I can meet the expectations of others and myself. My expectation is of course that I meet others’ expectations and I can. Timeliness is key.
What takes you away from the LISTS? When I really think about it for me it is only family and a new obligation to myself and my fitness … ZUMBA. I know that the time that I spend exercising will pay off in great dividends of energy in the end. It is right now a time management issue. No regrets, though because it is time well spent.
Love … with no regrets!!!
April 10, 2014
A Bio I Like
Posted by Dr. Nancy Love under PULSE Conversations, Social Exchange, Uncategorized | Tags: Nancy Love, PULSE Institute, social exchanges, the founder of the PULSE Institute |Leave a Comment
Dr. Love is the founder of the PULSE Institute and the author of PULSE Conversations for Change and The Complex PULSE. She is passionate about giving people the courage and confidence they need to make a change in their lives and a difference in the world.
As Executive Coach, a Consultant and Teacher with the PULSE Institute for the past twelve years, Dr. Nancy Love provides her clients with structures and skills for managing social exchanges. She believes in PULSE as a core competency for leaders or anyone who does their work in conversation. If you are vicariously responsible for the work of others, she can help with her quick and proven methods.
Nancy came to this work after she was a principal of a high school she affectionately calls “The Crucible”. Her story of struggle as she overcame resistance from ALL parties to the running of the school is compelling. She quickly became a student and then a master of how to have difficult conversations, how to help others get along, how to create a shared purpose and process, how to create a peaceful productive workplace for staff in service of the client. Her experiences have led her to a life dedicated to improving the quality of social exchanges in organizations and in the world.
Nancy Love PhD
April 5, 2014
Thank you to those who joined me on yesterdays webinar. The link to the recording will be posted on the events calendar at http://www.pulseinstitute.com or you can email me and I will send it to you. I also added it to the bottom of this post for your convenience.
I spent a great deal of time thinking about how to address checklists on the broadcast. I wanted to touch on the history of checklists as a tool for people who do their work in conversation. Any agenda at any meeting is a checklist. The PULSE checklists where created to help people in difficult situations remember what needs to be addressed at any meeting or in any form of social exchange to ensure a sustainable outcome. AND it works. It is a proven and fast way to move through a conversation or an email or a novel.
I also wanted to talk about the reason that many people do not use checklists and why I have faced resistance from many of my participants on sticking to the script and the checklist especially when you are first learning how to do this work. Most people think that as a professional you SHOULD know how to do this. Their fear is that the clients will think they don’t know what they are doing. In fact the checklist will give the clients MORE confidence in you rather than LESS. That seems counterintuitive and yet it is true. Ask your clients. Would they rather have someone with the right tools do the job or someone who appears to be wining it?
The other thought that occurred to me as I prepared for the webinar was the result of a book I am reading. The Happiness Hypothesis, by Haidt, is a great book. So far I have learned that happiness = work + love. Of course Haidt’s theories are much more robust than one simple equation. The notion of coherence is explored with respect to cultures and religions and although I am clear that PULSE is neither of those it did occur to me that the PULSE Frame and the PULSE movement to create people with the courage to make a change and the confidence to make a difference, to create peaceful productive workplaces is coherent. What I mean by that is that you can start anywhere with PULSE and learn about it from that starting point. It is true to the values and skills and philosophy at every level. Based on Appreciative Inquiry it is curious rather than accusatory. Based on a Sociological Perspective it studies behaviour not psychology. Based on the conflict theory it uses the skills and the language of mediation to prevent and avoid the need for it.
If you begin with the checklist for example you will find the process, the protocol and the purpose for each of the many and varied situations where a PULSE Frame can be successfully applied to improve the likelihood of a sustainable outcome. Whether you are working with teams or one on one doesn’t really matter. The principals are the same. Using it as an operating system inside any organization leads to significant change on the people side, the so called soft skills side. That is why we promote it as a tool for anyone who does their work in conversation or through social exchange. If you are vicariously responsible for the work of others then this PULSE Frame can help you do your work faster and easier.
If you begin with a study of how people do their work in conversation you can get to PULSE. If you begin with how organizations and teams are structured you can also get to PULSE. Teams form. While forming they experience the Prepare stage. Knowing what questions need answering at the Prepare stage makes that forming easier and faster. Then teams become fractious. This is them Uncovering the title of their story, shedding the emotional attachments to a past that a skillful PULSE professional can negotiate with them. Then teams becoming working teams. Here they work with each other to develop a sense of shared values in the present. They Learn what their criteria for the future are. Then they perform. They are good at what they do. They understand their circumstances and their significance and now they Search for what’s also possible. Then teams reform with a new purpose or they wrap up and move on, Explaining what the next steps will be. The cycle of teams=Prepare, Uncover, Learn, Search, Explain. The cycle of organizations, the cycle of relationships, the cycle of social exchanges can all be represented by PULSE. Understanding the theory behind the checklist is crucial but, believe it or not, not necessary for you to use it successfully. That’s because it is coherent and elegant and effective. Try it. You can download a 30 page document with five kinds of PULSE scripts and checklists from our website or using the links below.
I could go on and on … and I tend to. Sorry. Suffice to say I am excited by what I know about how PULSE has worked in the past, the significance of it in the present and the endless field of possibilities for it in the future.
http://pulseinstitute.adobeconnect.com/p2jutzkylyg/ 40 minute braodcast – Checklists for Every Occassion
For 30 pages of PULSE checklists cut and paste the URL into your browser.
April 1, 2014
Checklists – For People Who Do Their Work in Social Exchanges
Posted by Dr. Nancy Love under PULSE Conversations, Social Exchange, Uncategorized | Tags: Checklists, People Using Language Skills Effectively, World Peace One Conversation at a Time |Leave a Comment
When I first starting thinking about Checklists I associated them with routine and ritual. Now I know that the reason you have a checklist is because something is NOT routine and you do not have a ritual that matches it. Checklists are for those things that are not natural. They are best used to guide you through processes that are counterintuitive like the PULSE Frame.
This week on Friday I will be presenting a free webinar on Checklists and the different applications for PULSE. I have been thinking a lot about the way that I use PULSE and how often I can use it to analyze what went wrong in a social exchange. What did I forget to say or do that I might have got had I been deliberately using my checklist? It is always there. Someone tells someone something from a conversation that I believed to be confidential. Not having spelled that out ( “I would like to keep this confidential until I talk to so and so.”), the other person shared the information with so and so who then made assumptions which he acted on and the inevitable confusion around miscommunication and interpreted intentions ensued.
With something as simple as the PULSE Frame, something I am sooo familiar with, I thought I could wing it. I wasn’t even consciously using my mental checklist. The thing to remember is that although PULSE is simple and easy to use, it is also complex and deliberate. If you miss something you are in danger of creating more conflict rather than avoiding or mitigating it. If you want to keep people in the Green Zone, the friendly zone where relationships are enhanced then take my advice and USE THE CHECKLIST.
It is not always important in every social exchange to state the purpose, protocol and process. BUT you should at least think about why or why not you are doing those things. It is not always important to STATE the five guiding questions but you should have answers for all of them before you complete your exchange. Follow the formula to get sustainable results. When you don’t get sustainable results you can usually trace it back to a missed piece of information or question. Press rewind and try again. This time USE the Checklist.
Here are two versions. One for a two-way conversation and one for a three-way with an intervener guiding the exchange. Make them work for you. They represent a fast and proven method to get sustainable outcomes form any social exchange.
© 2008 Dr. Nancy Love of the PULSE Institute
PULSE Two-Way Conversation Checklist
PREPARE FOR THE PROCESS: “How will the conversation proceed?”
(10 minutes)
Set the Tone and describe the Purpose.
Describe the Process:
Establish Protocol: GHOST.
Establish Confidentiality (audience).
Confirm Authority.
Roles.
Confirm Time (1-2 hours).
Transition: “Are you ready to proceed?”
UNCOVER THE CIRCUMSTANCES FROM THE PAST: “What are we here to resolve?”
(10-15 minutes)
Ask: “What are you here to resolve today?”
Listen. NO NOTES.
Acknowledge. “Thank you”.
State what you are here to resolve.
Reframe to Neutral Title for the conversation.
Confirm and write circumstance on chart:
Remind the other party that circumstances can be added.
Transition: “Now is our opportunity to learn from each other.”
LEARN THE SIGNIFICANCE OF THE CIRCUMSTANCES IN THE PRESENT:
“What’s important to us about the situation?”
(20-30 minutes)
Remind of the GHOST protocol.
Ask: “What is important to you about …”
Listen. NOTES.
Trust in the process.
Talk Gently, Honestly, Openly and Specifically: “What is important to me is…”
Support Conciliatory Gestures when left unnoticed by the other party.
Reframe – BEACH (Beliefs, Expectations, Assumptions, Concerns, Hopes)
Confirm and write on chart:
Summary Goal Statement: “Given that…”
Transition: “Our opportunity now is to generate options that would meet the criteria and
resolve the circumstance.”
SEARCH POSSIBILITIES FOR THE FUTURE: “What could we do?”
(10-15 minutes)
Ask “What could we do? 10-12 options work best”.
Stand at chart and Listen.
Reframe all Options as positive verb phrases in scattered bubbles.
Offer positive actionable ideas.
Check Options against Criteria: “Do these options meet our criteria?”
Check for feasibility and authority: “I’ll circle those that are feasible, doable and within our
authority for further consideration.”
Transition: At the chart “Now I will act as scribe as we agree on the contents of the plan for
the future.”
EXPLAIN THE PLAN FOR THE FUTURE: “What do we agree do?”
(10-15 minutes)
Ask “What would we like the plan to say?”
Listen.
Scribe detailed behaviourally specific circumstances: “Who agrees to do what by when?
How?”
Confirm the plan by reading it out loud.
Confirm Commitment to the plan: “What if expectations in the plan are not met?”
CLOSING:
Review the Purpose.
Review the Process (PULSE).
Review Protocol.
Tear up the notes to confirm CONFIDENTIALITY. “Does anyone else need to see the plan?”
Confirm feasibility and Authority to implement the plan.
Roles: Invite the opportunity to use the protocol and the PULSE process to deal with other
circumstances that may arise between you.
Conclusion: “Thank you.”
PULSE Three-Way Conversation Checklist
PREPARE FOR THE PROCESS: “How will this conversation proceed?”
CONVERSATION MAP: Δ talks to the Parties (10 minutes)
Set the Tone and describe the Purpose.
Describe the Process:
Establish Protocol: GHOST.
Establish Confidentiality (audience).
Confirm Authority.
Describe Roles for Δ and participants.
Confirm Time (1-2 hours).
Transition: “Are you ready to proceed?”
UNCOVER THE CIRCUMSTANCES FROM THE PAST: “What are you here to resolve?”
CONVERSATION MAP: Parties talk one at a time to the Δ. (10-15 minutes)
Ask: “What are you here to resolve today?”
Listen. Look at the speaker. NO NOTES.
Acknowledge after each party speaks: “Thank you”.
Listen.
Reframe to Neutral Title for the conversation.
Confirm and write circumstance on chart:
Remind Parties that circumstances can be added.
Transition: At the chart “Now you will have an opportunity to speak directly to each other.”
LEARN THE SIGNIFICANCE OF THE CIRCUMSTANCES IN THE PRESENT:
“What’s important to you about the situation?”
CONVERSATION MAP: Δ Listens for criteria. Parties talk to each other. (20-30 minutes)
Remind parties of GHOST protocol.
Invite the Parties to Speak to each Other: “Tell each other what is important to you about …”
Listen. Look at the listener. WAIT 10 minutes. NOTES
Trust in the process. WAIT. Let them talk.
Support Conciliatory Gestures when left unnoticed by the other party.
Reframe – BEACH (Beliefs, Expectations, Assumptions, Concerns, Hopes)
Confirm and write on chart:
Summary Goal Statement: “Given that…”
Transition: At the chart “Your opportunity now is to generate options that would meet the
criteria and resolve the circumstance.”
SEARCH POSSIBILITIES FOR THE FUTURE: “What could you do?”
CONVERSATION MAP: Parties speak to Δ, Δ acts as scribe. (10-15 minutes)
Ask “What could you do? 10-12 options work best”.
Stand at chart and Listen.
Reframe all Options as positive verb phrases in scattered bubbles.
Listen. Say nothing – WAIT.
Check Options against Criteria: “Do these options meet your criteria?”
Check for feasibility and authority: “I’ll circle those that are feasible, doable and within your
authority for further consideration.”
Transition: At the chart “Now I will act as scribe as you dictate to me the contents of your
plan for the future.”
EXPLAIN THE PLAN FOR THE FUTURE: “What do you agree do?”
CONVERSATION MAP: Parties dictate to the Δ what to write in THE PLAN (10-15 minutes)
Ask “What would you like the plan to say?”
Listen.
Scribe detailed behaviourally specific circumstances: “Who agrees to do what by when?
How?”
Confirm the plan by reading it out loud.
Confirm Commitment to the plan: “What if expectations in the plan are not met?”
CLOSING:
Review the Purpose.
Review the Process (PULSE). Stand at the chart.
Review Protocol.
Tear up the notes to confirm CONFIDENTIALITY. “Does anyone else need to see the plan?”
Confirm feasibility and Authority to implement the plan.
Roles: Invite parties to use the protocol and the PULSE process to deal with other
circumstances that may arise between them.
Conclusion: “Thank you.”
Join us at 10:00 MST on Friday April 4th for a forty minute free webinar to learn more.
March 10, 2014
PULSE is a stance. When we say someone is PULSEIFIED we mean that they can hold a space for others to make decisions in, that they know how to be gentle AND honest and that they can guide a conversation through the emotion of the past through the significance in the present to the possibilities for the future. PULSE professionals can open the field of the future to include more options and opportunities than otherwise were possible. I love the appreciative stance and how it frees people to think creatively and to let go of the old stories they have built and held on to without much evidence for or against their version of things.
We are starting our first on-line training soon. I am excited by the possibilities that it opens for us in the field of our future. Here is another opportunity for people to learn how to manage social exchanges in a peaceful, productive way. More relationships can be improved and the quality of decisions can increase as more people gain the attitudes, skills and knowledge for managing the space between us. they will gain the courage to make a difference and the confidence to make a difference at their desks, using their own computers. Look at us using technology to teach about social exchanges that include digital encounters of the PULSE kind.
Lots of reasons to smile today….
February 24, 2014
Here is a copy of the PULSE Newslter. Some of you have subscribed on our website but many of you may not be familiar with it so I am nudging you there now.
http://www.pulseintitute.com
The PULSE Rate 2.0
Dear Nancy Love: Welcome to the February 2014 edition of the PULSE Rate! We are excited to annouce that we have begun redesigning the PULSE Professional program. Stay tuned in the coming months to learn how you can receive PULSE Professional certification and become an expert in Social Exchange™.
Upcoming Webinar
Please join me Tuesday, March 4, 2014 at 10:00am MST for a free 40 minute Webinar titled “PULSE in Review” an overview of the PULSE Frame and Five Stage Model. Below is a brief overview for those that have never used PULSE or for those that would like a refresher. Here is the direct link to the program … PULSE REVIEW
PULSE Five Stage Model – An Overview
Using Language skills effectively in conversation requires your attention and your intention to be deliberate and focused. The PULSE conversation has helped many people resolve differences by showing them when and where to apply the skills and structure so that sustainable outcomes can be assured. The PULSE Conversation Frame provides the structure for successful, effective conversations and social exchanges. It is a five stage process that Prepares people for the conversation by setting a purpose, process, and protocol. Parties then Uncover the circumstances from the past that precipitated the conversation and gave a title to “the story” by answering the question “What is to be decided or resolved?”. Parties speak directly to each other to Learn the significance of “the story” and use that information to set criteria for a sustainable future. Then they Search for options that will meet their criteria in a brainstorm session. Once options are identified that are feasible, doable and within the authority of the parties are chosen for consideration in the Explain stage where a detailed plan of action is generated by the parties. Each of the stages relies on the different skills of the PULSE professional to create a sense of comfort, to be courageous, curious, confident, and commited to the process and sustainable, balanced outcome.
Check out the PULSE Website today! You will find: PULSE
PULSE Professional Program Info
Blogs
Event Calendar
PULSE Professionals Database
Links to Twitter, Facebook and YouTube!
PULSEisms:100 Ways to Use PULSE
Below is a shortened list taken from one of our most popular blog posts (over 25,000 views!). You can read that blog post in its entirety by clicking the link below.
1. Conversations work best when ….
2.Gentle – so others can keep listening.
3. Honest – say what you are thinking…. in a gentle way.
4. You are not prepared to resolve or move on until you have said everything that is on your mind.
5. Be open to what is being said and allow it to influence you.
6. Use specific examples for clarity… a story, a picture, an image.
7. Sometimes people use the same word to mean two completely different things.
8. Keep talking until you find a resolution.
9. Gentle, Honest, Open, Specific, Talk
10. Listen with HEART. Deep listening works to acknowledge emotion and de-escalate.
11. Hush your own mind, body and heart. Be with the other person. Be curious.
12.Empathise. Walk a mile in their shoes. Ask yourself “What is it like to be them?” Feel for them.
13. Attend to what they are saying and what they are not saying.
14. Body language speaks when it changes.
15. Facial expressions never lie and are universal across cultures.
16. Reflect back what you see. Remain silent so that they can respond to how you
(they) look.
17. Trust that everyone is doing the best they can with what they know.
18. Trust to be trusted.
19. Hush, Empathise, Attend, Reflect and Trust = HEART – deep listening.
20. Earn yourself a hearing.
21. POWER listening gives evidence of having heard.
22. Paraphrase what you hear them saying.
23. Ask Open questions that hinge on what has been said.
24. WAIT – Why am I talking??
25. Let them finish.
26. Let them think about what you have said. Uninterrupted thinking is more
effective.
27. Empathise by noticing and stating the level of emotion that you see, hear or
experience.
28.“This has been difficult for you.”
February 21, 2014
Re – membering PULSE
Posted by Dr. Nancy Love under BEACHs, PULSE Conversations, SHIFT Happens, Uncategorized | Tags: indices of well being, PULSE ... essential |Leave a Comment
I have been working on combining the two PULSE books today. They both include some of the history of PULSE and some clear distinctions that make PULSE unique. I love the five stages and how easily they occur in regular conversation. I love how you can watch the patterns emerge and people move through orientations to the past, the present and the future all the while shifting directions from away from the other, to with the other and toward the other in a kind of dance that fills the space between them. Each social exchange helps them define their own social being.
I write about the patterns as a structure to use when the exchange is difficult, when there is conflict or miscommunication. It is also so helpful in everyday life. Whether it is a face to face or a voice to voice or a text to text encounter really doesn’t matter. Social interaction guided by good communication that furthers the social capital of the sender and receiver always contains the five stages, anyway. They occur naturally. Prepare, Uncover, Learn, Search and Explain.
Prepare for the social interaction by defining purpose, process, protocol, people. Some times these are tacitly understood but if there is no clear understanding or assumptions are made that are not shared then things can go very wrong.
Uncover the circumstance that lead to the encounter … the past.
Learn what’s important about the circumstance in the present and identify BEACHs to use as criteria for change.
Search possibilities for a future that will meet the criteria.
Explain a plan of action with enough detail to make it sustain able.
The guiding questions move us through past to present and future orientations when you need them . The encounter map works to ensure that we use all of the directions. People have an opportunity to move away, to move with and toward when the structure is followed.
Each stage has critical elements. Mastering the elements takes time. Learning to use the frame is a little easier.
In Prepare for example it is important to use GHOST – Gentle Honest Open Specific Talk. It is important to be thorough and deliberate as you explain or have the other explain the rules of the game as you understand them. This is where you take an Appreciative Stance and ACT AS IF the encounter will result in a mutually beneficial outcome. The more you know about AI and how it works the better you get at Prepare. It is here that relational well being comes into play.
In Uncover it is important to listen deeply – with HEART – Hush, Empathize (feel their pain or joy), Attend, Reflect and Trust. Passive listening without judgement or bias, allowing the past to surface and sometimes change in the telling of the story with a different audience and allowing the shared title of the story to emerge. Emotional well being is important here.
In Learn it is important to prove that you are listening with POWER – Paraphrase, Open questions, WAIT, Empathize (name their pain or joy) and Reframe. Social selves emerge as do rules for future encounters and redefining of past encounters as Beliefs, Expectations, Assumptions, Concerns and Hopes are shared, acknowledged and understood. Relational well being is again at play here.
In Search it is important to focus on creativity and possibilities and the future. Patience is key as ideas are generated later to be vetted against the criteria of the BEACHs. Intellectual well being can make a difference here.
In Explain the other side of the brain, the analytical side is asked to perform as the details of the plan emerge and are tested to determine their sustainability. Again intellectual well being makes a difference.
Each stage requires levels of intellectual, emotional, relational, physical and spiritual well-being. More about that later.
Today was about remembering PULSE and the power of social exchanges. It was about expanding that thinking to include not just conversation but any human social interaction that contributes to us knowing who we really are, or re-membering ourselves as part of a greater whole.
Remembering PULSE and RE-membering PULSE.
We are working on getting you back into the habit of PULSE. Watch for a Newsletter next week and notice the changes on the website and join again if you can. Making it membership based has been the plan for a year or two now and we are closer today.
Adding value for our members and adding to the list of those of you who read and learn is the PULSE 2.0 Purpose, to give you the courage to make a change and the confidence to make a difference. The Process is to generate Products and Opportunities that help you gain the courage and the confidence you need to have successful social exchanges, when and where you need it. The Protocol remains a gentle, honest, open, specific, talk approach, using PULSE to teach PULSE. The People are PULSE professionals past, present and future with a shared desire to create the best social exchanges and build social capital for brighter futures.
Thanks for the member – ies. (smile)
