I am working through Cd’s from Experts’ Academy with Brendon Burchard.  He is dynamic and  interesting.  I like him.  Some of the points he makes are insightful and informative and I would like to publically thank him even though I am not finished with my instruction on how to be an expert.

Brendon makes a point about what I would call operationalizing your expertise.  He suggests using frameworks and checklists.  Hmmm.  We do that.  He says that one mistake that experts make is to offer conceptual approaches to solving people’s problems rather than the “fast and proven” step by step method.  That got me thinking.  When I talk about what PULSE is I know I stay at the conceptual level.  Rarely do I say ” PULSE is five easy steps for managing any social exchange.”  That is what PULSE is… Five easy steps

1. Prepare by setting Purpose and Protocol for the exchange

2. Uncover the Topic

3. Learn the Criteria for a wider future

4. Search the possibilities that meet the criteria

5.  Explain a plan of action

You can do this by using five easy and proven questions to guide each stage of the exchange:

1. What is the purpose of this exchange?

2. What do we need to address today?

3. What about that is important?

4. What could be done in a perfect world?

5. What are we/you committed to doing next?

Collecting the answers to these questions gives you a sustainable outcome.  The process can be applied in any situation.

Using the PULSE Frame gets FAST and PROVEN results.  It improves the quality of conversations, relationships and organizations.  It gives individuals the courage to make a change and the confidence to make a difference.  It contributes to peace and harmony in the workplace or  in the family with a deliberate five stage approach to any social exchange.

Thanks, Brendon, for helping me think through what expertise we have at PULSE and forcing me to identify the operational advantage, not just the conceptual one that the PULSE Frame offers to those who use it.