Mel and I are delivering webcasts on Thursday mornings on topics related to TEAMs.  this week we will include the idea of moving from Red Team – fractious and less efficient –  to Green Team – collaborative and high performing.  Last week we talked about the cycles that TEAMS go through.  TEAMing is a process and we often for get that there are cycles that they go through.  It was interesting to me to see how the phases and stages of team development are aligned with the PULSE conversation frame.  TEAMS are preparing, uncovering, learning, searching or explaining.  In the beginning (PREPARING ) teams need the guidance of a leader to establish purpose, process and protocol.  They need to define authority and audience and roles, times and time lines.  Members are well served by the skills associated with GHOST at this phase because they are negotiating.

Then there is a phase that is focused on the past and can be emotional.  (UNCOVERING) This is where members of the team are sell served by the deep listening HEART skills that allow for acknowledgement with out agreement at this critical stage.  Next in the LEARNING phase, members LEARN from each other the criteria for success of the team, both shared and individual criteria.  Here the skills associated with POWER, especially reframe are needed.  In SEARCHING and EXPLAINING a ll the skills GHOST, HEART and POWER come in to play as the plan develops to meet the criteria set out in LEARNING.

This week the WEBCAST: Conversations for managing differences, will focus on using conflict to identify and build the potential in a team.   We use the PULSE Frame to pose questions to the team about their vision and purpose.  These questions are listed here

What are you trying to achieve? – Prepare – purpose

Where are you starting from? Uncover

Why is it important? – Learn
What could happen? – Search
What has to happen to achieve success? – Explain
Tune in to the following URL and sign in as guest to Join Dr. Nancy Love and Mel Blitzer in the second webcast of the series Red Team Green Team:


Whenever human beings interact, for better or for worse, there is potential for conflict. This is especially true in teams and work groups where differences are inevitable. Whether the conflict will cause damage or act as a source of divergent, creative ideas and energy will depend on how conflict is anticipated and ultimately managed. From healthy debate through heated argument to mediation, the key to managing conflict lies in our understanding of how we naturally react to conflict as well as how we choose to respond in conversation to people in the conflict situation.

In this interactive webcast we will be learning:

1.   The ways that people typically react to potential or actual conflict.
2.   How to respond to and resolve conflict in a healthy way.
3.   An introduction to using  the PULSE conversation framework  for resolving conflict successfully.

 For more information contact:

Dr. Nancy Love:
Mel Blitzer: