Dr. Nancy Love

October 2025

It seems over the years, there is a certain ebb and flow to my blog writing. I apologize for that and would like to express my great appreciation to those of you who have stayed connected. It is time to start again.

I have been writing for the past couple of years. The new book is called RISK: Relational Intelligence, Skills and Know-how. It is being published on Amazon’s Kindle, and I will let you know when it comes out. The intended audience is leaders in small businesses, but it is just as easy to apply the content to mediators or leadership in any larger organization as well. It focuses on how to structure conversations for change, a favourite topic of mine.

As the title implies, Relational Intelligence is the topic at hand. I like the idea of helping people improve their social skills and their relational intelligence quotient. This book also includes all of the PULSE acronyms that followers are no doubt familiar with and focuses on the underlying skills that give the PULSE frame its strength. Gentle Honest Open Specific Talk or the GHOST protocol is examined in detail, as are Hush, Empathize, Attend, Reflect and Trust or HEART, Paraphrase, Open Questions, WAIT, Empathize and Reframe, the POWER skill set.

Relational Intelligence for me is based on Appreciative Inquiry, Psychological Safety, Positive Psychology, the Enneagram, Neurosciences and in particular Neuro Linguistics or the use of language. After all, PULSE stands for People Using Language Skills Effectively. The PULSE Frame invites us to structure our conversations. It is a discovery, not an invention. It mirrors how good conversations proceed. Prepare for the conversation by outlining the purpose, the process and the protocol. Uncover the circumstance or the title of the conversation. Learn the significance of the topic to discover the criteria for a better future. Search the possibilities for a conclusion that benefits everyone. Explain a plan of action moving forward. Once you become familiar with this PULSE approach to conversations, you find yourself using it everywhere. Difficult conversations become easier. Relationships can be strengthened, rapport and Trust built, key elements that improve RIQ.

Starting again is not exactly what is happening. PULSE has always been a journey. Just wanted to let you know that the journey is not over yet.

Take care.