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I have been reading one of the many books on the Law of Attraction.  this one, by a fellow Canadian, Michael J Loisier.  I like his idea about creating contract between what you don’t want and what you do want.  You make a list of between 50 – 100 things you do not want and then you re-frame those onto things you do want and send the positive vibrations out into the universe.  it is similar to what I heard at CAPS this morning about being clear about what you will and will not do.  Make a To Do and a To Don’t List.

The power of positive thinking is so important that it can keep us alive.  Examples abound of how positive thoughts, feelings and actions have made miraculous changes in the lives of many people in the world.  In PULSE we use it to just change the outcome of the next conversation.  Begin with the end of resolution and decision in mind.  Accept nothing less.  Move toward the positive outcome as you move through the steps and act as if the solution is already there.  The basic assumptions of  appreciative inquiry keep PULSE on the positive side of cognition and moving in the direction of a positive future. At the same time it acknowledges the past thus creating the important contrast between what you don’t want – past – and what you do want – future.  PULSE also stops in the middle to generate criteria for that future by looking at the evidence in the present that point to Beliefs, Expectations, Assumptions, Concerns and Hopes.  The BEACHs that separate us and the bring us together.

This week’s Webcast on Thursday is about the conflict conversation.  It should be fun.  Hope you can join us.

For those of you who want to review the 2nd  webcast in the Red TeamGreen Team Series: Introduction to Conflict Management,  a recording can be found at:

http://pulseinstitute.adobeconnect.com/p3vp6j27c95/


Here is your invitation for our third webcast, feel free to invite others to participate:

WEBCAST: Using the PULSE framework to manage differences
Tune in to the following URL and sign in as guest to Join Dr. Nancy Love and Mel Blitzer in the third webcast of the series 
Red Team Green Team

 

SUMMARY

Talking your way through difficult situations

Confronting other people about broken promises, failure to deliver agreed performance, work issues, inter-personal problems or simply unmet expectations has never been easy. Whether it is a professional colleague, a manager,  or a client, confronting team or work group members in difficult situations laden with the potential for conflict is a skill and art that is applied through an effective conversation. How you enter into and lead the difficult conversation is most often the key to effectively addressing and resolving issues constructively as well as to ending your talks of good terms.

In this webcast we will explore:

1.     The importance of confronting difficult situations

2.     How to use the PULSE conversation framework  for  leading these conversations

3.     How to apply the conversations in  difficult situations

For more information contact:


Mel and I are delivering webcasts on Thursday mornings on topics related to TEAMs.  this week we will include the idea of moving from Red Team – fractious and less efficient –  to Green Team – collaborative and high performing.  Last week we talked about the cycles that TEAMS go through.  TEAMing is a process and we often for get that there are cycles that they go through.  It was interesting to me to see how the phases and stages of team development are aligned with the PULSE conversation frame.  TEAMS are preparing, uncovering, learning, searching or explaining.  In the beginning (PREPARING ) teams need the guidance of a leader to establish purpose, process and protocol.  They need to define authority and audience and roles, times and time lines.  Members are well served by the skills associated with GHOST at this phase because they are negotiating.

Then there is a phase that is focused on the past and can be emotional.  (UNCOVERING) This is where members of the team are sell served by the deep listening HEART skills that allow for acknowledgement with out agreement at this critical stage.  Next in the LEARNING phase, members LEARN from each other the criteria for success of the team, both shared and individual criteria.  Here the skills associated with POWER, especially reframe are needed.  In SEARCHING and EXPLAINING a ll the skills GHOST, HEART and POWER come in to play as the plan develops to meet the criteria set out in LEARNING.

This week the WEBCAST: Conversations for managing differences, will focus on using conflict to identify and build the potential in a team.   We use the PULSE Frame to pose questions to the team about their vision and purpose.  These questions are listed here

What are you trying to achieve? – Prepare – purpose

Where are you starting from? Uncover

Why is it important? – Learn
What could happen? – Search
What has to happen to achieve success? – Explain
Tune in to the following URL and sign in as guest to Join Dr. Nancy Love and Mel Blitzer in the second webcast of the series Red Team Green Team:

SUMMARY

Whenever human beings interact, for better or for worse, there is potential for conflict. This is especially true in teams and work groups where differences are inevitable. Whether the conflict will cause damage or act as a source of divergent, creative ideas and energy will depend on how conflict is anticipated and ultimately managed. From healthy debate through heated argument to mediation, the key to managing conflict lies in our understanding of how we naturally react to conflict as well as how we choose to respond in conversation to people in the conflict situation.

In this interactive webcast we will be learning:

1.   The ways that people typically react to potential or actual conflict.
2.   How to respond to and resolve conflict in a healthy way.
3.   An introduction to using  the PULSE conversation framework  for resolving conflict successfully.

 For more information contact:

Dr. Nancy Love: nancylove@pulseinstitute.com
Mel Blitzer: melblitzer@pulseinstitute.com

We are planning a new session of train the trainer for March and April. I am excited by the possibilities. It is by invitation only and we haven’t really done it for a couple of years now. Four webinars and two days face to face. We have some interest from some awesome PULSE practitioners and I am thoroughly looking forward to enjoying the deep conversations and thoughtful consideration of PULSE as a training tool. So many trainers go into the business without methods classes in how to teach and the PULSE Professional class or train the trainer program really helps them to understand why and how learning works. We look at the brain and brain science. We look at the body and body knowledge and we look at the heart and heart intelligence too always mindful of how EVERYONE, no matter their perspective, learns. I love the work and the opportunity to spend time with dedicated people who are willing to share what we know about conversations for change… making th …e world more peaceful, one conversation at a time, one conversation after another. Hope you can join us.

The interesting thing about typing a blog on my ipad is that I cannot see the letters. I know they are there because when I publish the post shows up just the way I typed it. It is unnerving when the word count remains at 2. I liken it to speaking into NO listening except that I am typing into NO text.

I know that there are lessons to be learned from this interesting activity. So many situations require us to have faith that our communication is getting through some how although we have no feedback or evidence to let us know or to keep us in the conversation.

I keep typing because somewhere out there there are people who read and give me feedback, who care about the words and thoughts, the lessons that I share here. Thanks for that. I would love to have you suggest topics too. The next few months are about the BEACHs again so if you have questions about reading people now would be a good time to pose them.

Reading people is fun. Are they coming at you? moving away? or moving with you? That’s the first distinction. Are they living in the past, the present or the future? That is the second distinction. Put those two distinctions on a three by three matrix and you have the nine perspectives that people take on the world.

more tomorrow ….

Appreciative Mediation is a term I have begun to use to describe the PULSE Frame as a mediation tool. I have been asked to speak about it at the up coming AAMS conference and so I need to describe it for them and for you.

The PULSE Frame relies heavily on the theories associated with Appreciative Inquiry. AI at its core values the ideas of participants and accepts that the answers to any dispute or issue lies with them. The process of PULSE mediation is very similar to the process associated with AI which is used in organizational development to change the culture of an organization. The similarities in philosophical approach and processes will be explored in this appreciative session on appreciative mediation.

Process

Step one is to prepare for the inquiry by choosing a method such as peer interviews or whole group symposium. The second step is the uncover an affirmative topic. The third is to learn or discover the positive core. The fourth is to search or design a future and the fifth is the explain a plan and implement is the deliver stage.

Philosophy

What I most appreciate about AI is the way that people are held capable of wonderful positive contribution. I appreciate the positive questions and the underlying principles that pulse relies on.

1. The constructivist principle – words create worlds
2. The simultaneity principle – questioning begins the change
3. The anticipatory principle – people move toward an anticipated future
4. The positive principle and the heliotropic theory – people give you more of what gets attention
5. The poetic principle – people choose what they study
6. The Free Choice principle – people own what they choose

All of these principles are accepted by PULSE Practitioners and that makes a difference in how they approach mediation. This session will examine how appreciative mediation is the same as and different from facilitative mediation.

So I’m sitting waiting for my nails to dry and playing with this iPhone thingy. It would be good to learn to communicate with it. I haven’t figured out the cloud thing yet. I signed up, added space and now I can’t figure our how to put stuff there. FRUSTRATING. And then thee is this auto correct that guesses at what I mean. ANNOYING. And the auto matic sentence ender. I feel as if my Freedom of thought and speech are somehow being eroded. Although it is nice to know that things are correct. Even I’d they are not what I intended.
So what is the impact of iPhone on communication. It is part of the story line in my novel… My speculative fiction. What happens when role rely too heavily on machines?
In my day the fear was that calculators would erode math skills and that word processors would erode cursive writing skills. Grammar and typing skills are next???

Who knows. It
May force us to pay Bette artwntion to what
We are doing. Right ?

What are your tricks for keeping the resolutions, the promises you make to yourself?

For me it is about not sleeping until you have completed your list.  That is not always easy, especially when your day kind of gets away from you and the demands of other people take priority.  That is something I am working on this year – maintaining my own agenda.  When crisis is constant you can become numb to the emotional spikes and maintain a stable emotional environment but sometimes actually getting your STUFF done becomes pretty much impossible.  There are just not enough hours in the day, days in the week and weeks in the month.

This year is about committing to the STUFF for me.  I want to get things done, to know what needs done and to ensure it happens.  I want to set a calendar and meet the deadlines I set for myself, without being sidetracked and without feeling any guilt.  This is a serious goal and could be difficult to achieve but I’m on it.  Days like today make that kind of promise to self more difficult to keep.

I spent most of today working to print business cards for our St Albert Office. Tomorrow I am attending a Chamber of Commerce luncheon and wanted to be able to network with cards that featured the Office and not just the PULSE Institute.  First delays while the web provider sorted out their problems as I was trying to set the email that would be on the card and then the printer not quite responding and then me not knowing how to set up the business card printing, made for a long day spent fighting with our supposed friend – technology.

Writing is a big part of my goal this year.  I need to carve out the time to write this year like I did when I was writing my dissertation.  If anyone has ideas about how to guards that precious time alone that it takes to create the works that others can respond to and help to edit and rewrite.  Step one is lonely and necessarily so.  I’m okay with that.  Just need to force myself into isolation and I need to write to you everyday…

Next week I am heading to Hawaii for three glorious weeks of writing.  I want to thank all of you for responding to the writing on the blog and providing valuable feedback for what will be the BEACHs book.  Any further comments you have on the BEACHs would be welcome and timely right now.  I am working hard to complete this two-year project.  There have been distractions and set backs and …well you know what its like when a project is not your first priority… it just doesn’t happen.  I guess I have been waiting for the book to finish itself…. That is not happening so I am off to commit my time in the sun and on the BEACH to the completion of the book.

It is not a hardship to write in Hawaii.  It is such a beautiful place.  This year getting away from Canadian winter isn’t as compelling as it usually is.  It has been mild. But there are no BEACHs here in Alberta.  NONE.

2012 will be a great year.  Leap years often are for me.  It is a purple year.  A year of peaceful productivity.  I am so looking forward to spending more time with you on the blog, in our new Red Team – Green Team webinar series and in person when I can.  This first month is about organizing and setting goals, which is critical, and about planning the year using the PULSE Frame so that the goals are achievable and the plans are sustainable.

Evaluating the ongoing projects and setting milestones for them is important for me.  Also important is the addition of a new project or two that will add value to what we already do.  I have made lists of things I want to know more about, things for completion and things to begin.  I need a new five-year plan this year, too.  Not sure what that will look like yet but it will definitely include more time here in the office in St Albert.  I really like it here.

Hope everyone had a great holiday season.  Happy 2012.

Hope everyone had a great Christmas. I’m writing this blog on my new iPhone. Santa brought me one and today is the first opportunity to sit and play. I can read my favorite books, watch my favorite tv shows, search the web, check the weather, use my newfy translator and so much more. I can even write my blogs, check email, edit documents on the cloud. Everything I can do on my iPad I can so on this little screen. I have 13,000 photos and 5,000 songs. It’s amazing. Last night four of my close family members were playing hang man with each other on their devices while sitting on the coaches in my tv room. Hmmm. Life is different and yet the same in many ways these days.

It is that time of year again when we consider the whole question of Peace on Earth and what it takes to get there.  We are still a planet at war and with each passing year we move in and out of war and peace along a continuum that doesn’t seem to have made much progress in the years that I have been here.. on the planet that is.  One step forward and two back might fit here.  I participated in Peace Week earlier this year by listening to a number of renowned speakers shared their thoughts on peace and what it takes.

I go back to what I learned years ago…”Think Globally and Act Locally.” In order for the world to be more peaceful I must start with me.  How can I contribute to a world with less conflict and more peace and harmony?  Where are the struggles and conflicts in my life that need my immediate attention and how will those small steps impact a world at war???   It seems tiny… minute even … but just as the flapping of a butterfuly’s wings changes the weather miles away … our small efforts to create peace in our corner of the world are felt far away.  Believe in the ripple effect of peaceful conversation and we can cocreate a peaceful world one conversation at a time… one conversation after another.

My invitation to you is to consider Gentle Honest Open Specific Talk with your friends and relatives this holiday seasons.  Speak so others can hear you and listen with HEART.  See how your world, your relationships can change just by raising these skills to a conscious level over the next few weeks and use that momentum to guide you inot a wonderully peaceful 2012.

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